Eileen Hicks, CP-FS

by | Oct 30, 2020

Eileen Hicks, CP-FS

Founder and Food Safety Expert

A former sous and pastry chef, Eileen provides deep domain expertise in food safety operations. She is the lead consultant and trainer at BFSC and incorporates inspection best practices into the core functions of FoodCode-Pro. Eileen has over 25 years of experience operationalizing food safety in high-production environments in corporate, institutional, retail, and education settings. Her deep food service and safety management experience helps us develop and refine the inspector’s user experience.

  • We are very happy with our purchase of FoodCode-Pro. We were familiar with several electronic reporting systems on the market. FoodCode-Pro provided us a product with the features we were looking for including professional looking reports that were well organized and easy to read.

    FoodCode-Pro is an easy to use platform that maintains a Food Safety Inspection System in an organized manner. All the information that pertains to a particular business can be stored and accessed in the system. The program allows a new inspector to input violations with ease.

    Using FoodCode-Pro’s robust reporting capabilities, we are able to determine if there’s been a reduction in the risk factors over time. This valuable information assists us in making adjustments to our program.

    Also, the Relavant team is knowledgeable, enthusiastic, professional, approachable, available and fun to work with.


    Robin Williams, BS, REHS / RS
    Environmental Health Manager

  • Darin Detwiler, LP.D., M.A.Ed.

    Food Safety Subject Matter Expert

    Detwiler is the Assistant Dean at Northeastern University’s College of Professional Studies. His work at the university includes quality assurance supervision for all undergraduate and graduate programs. He is also a Professor of Food Regulatory Policy, responsible for developing and teaching courses related to food safety, global economics of food and agriculture, and food policy. He advises industry and government agencies on food safety and authenticity issues in the U.S. and abroad.

  • Mike Hasbrook

    Lead Developer

    Mike brings over 35 years of experience in designing, developing, and implementing software solutions to a host of industries. Mike is responsible for the technical implementation of all Relavent products.

    Mike has implemented innovative solutions at some of the largest US corporations including HP, IBM, PepsiCo, Weyerhaeuser and Dupont. In addition to his experience as a seasoned developer, Mike was the President of a large pet supply distributor in the New England where he developed operational solutions to drive organizational efficiency and increase customer service capabilities. Mike also founded a company that developed a unique collaboration software for the livestock industry and county agencies.

  • Ed Blank

    Creative and Technical Expert

    For the past 19 years, Ed has been the creative mastermind behind the development and evolution of FoodCode-Pro and several other custom software platforms in the consulting and hospitality industries. Like our other experts, Ed translates food safety use cases into functional, real-world products.

  • Michael Hicks

    President and Growth Driver

    Michael is responsible for all Relavent Systems customer-facing activities, corporate development, and go-to-market and strategic growth initiatives. Michael has more than 25 years of experience as an early stage investor, management consultant, and operating executive in emerging growth companies using technology to disrupt the status quo. Michael has led a market development team at a $1B+ business unit in a Fortune 100 tech company and two emerging growth business services companies, leading to successful exits.

  • Gregory Mazur

    CEO and Business Leader

    Greg is responsible for setting corporate strategy and leading the day-to-day operations of the business. Greg brings more than 30 years of experience as an operating executive, leading technology-enabled businesses that have leveraged his extensive experience in process engineering, product development, and prudent financial management. The former CEO of a private equity-backed company, Greg led two exits of owner-operated companies in highly competitive markets and has experience with start-ups, tech-enabled services, software development, and mergers and acquisitions.

  • Eileen Hicks, CP-FS

    Founder and Food Safety Expert

    A former sous and pastry chef, Eileen provides deep domain expertise in food safety operations. She is the lead consultant and trainer at BFSC and incorporates inspection best practices into the core functions of FoodCode-Pro. Eileen has over 25 years of experience operationalizing food safety in high-production environments in corporate, institutional, retail, and education settings. Her deep food service and safety management experience helps us develop and refine the inspector’s user experience.

  • Lisa Berger, MPH, CP-FS

    Founder and Food Safety Expert

    Lisa incorporated her unrivaled subject matter expertise in investigating and preventing foodborne illnesses into the core functions of FoodCode-Pro. Lisa brings more than 25 years of experience, including time as an epidemiologist for the Massachusetts Department of Public Health and as the founder, president, and lead consultant of Berger Food Safety Consulting (BFSC), a leading food safety consulting practice. She is widely recognized and sought after as an advisor, speaker, and expert witness due to her extensive knowledge and experience in food safety and foodborne illnesses.

  • “The thing that made [FoodCode-Pro] stand out to me was that it was created for food inspectors by food inspectors. The program, with some training, has become second nature for me to use. If I ever had any questions or issues with the program, the staff at Relavent were always quick to respond and find a solution when needed.”

    “I have received positive feedback from restaurant owners and managers on the reports generated by the program. Reports are easy to follow and the photos help clarify exactly where problem areas were found.”


    Diana Acosta, REHS/RS, MPH
    Environmental Health Agent

  • “Until we worked with Relavent Systems’ software, FoodCode-Pro, we were unable to switch from our complex, paper-based inspection report format. After multiple years of researching electronic inspection management systems, Relavent’s FoodCode-Pro is the only system able to mirror a standardized inspection by a trained food safety professional, without relying on a checklist approach.”

    “We are thrilled to have selected a Boston-based company that provides the quality, functionality and customer service we were looking for. Our rigorous vetting process and your team’s patience and expertise allowed us to feel confident that FoodCode-Pro is in line with our university policies, including security, and contractual obligations. We are already looking at ways to work with Relavent to expand the use of the software for other disciplines in our public health group.”


    Cynthia L. Parenteau, CP-FS
    Senior Environmental Public Health Officer